We accept returns on new, unused, and uninstalled products within 30 days of purchase. We can not accept any returns on used or installed merchandise or special order items. Items returned for refund in new and unused condition in their original packaging will be given a full credit for the purchase price of the item to the original credit card or Paypal account used to purchase it.
Before returning any item you must obtain a return authorization number. You can obtain the return authorization number by either calling us during our customer service hours or contacting us through the e-mail on your order confirmation.
All postage must be paid on returns to Universal Cycles. No C.O.D's will be accepted.
Please allow one billing cycle for credits to appear on your credit card billing statement.
To check on a return, you can view the status on our website under your Order History. Or, please call during our customer service hours.
If your package is missing items or the you received items which are incorrect please call us during our customer service hours, or contact us through the e-mail on your order confirmation, to initiate a replacement. We will take care of the mistake in a timely manner, and work with you to fix the error.
Wrong Product Received
A new invoice will be created and charged for the new product and a full credit given when we receive the returned product.
Missing Product
Please call us during our customer service hours, or contact us through the e-mail on your order confirmation, to get a new shipment started with the missing product(s).
Warranties are issued by the individual manufacturers of each product. Warranties usually cover defects in materials and workmanship. Damage from any type of abuse or neglect is not covered. The manufacturer may choose to either repair or replace a product they feel is covered under the warranty. Some manufacturers require the warranty item to be sent directly to them. Others prefer us to handle it.
If you feel you have a defective product, you may contact the manufacturer for a return authorization directly, or you can contact us. It is usually faster to contact the manufacturer directly. Most manufacturers will not accept shipment without a return authorization. We can supply you with the manufacturer contact numbers for all of the products we sell. Shipping and labor are not covered by most warranties.
To obtain a Return Authorization for defective products being shipped to us, please call us during our customer service hours, or contact us through the e-mail on your order confirmation. We may request photos of the item for clarification. We must be contacted before we will accept any warranty items.
We will replace any product damaged in shipping. This does not include items that have been installed. We may request photos of the damage to the shipping box, product box, and product. Please take photos of your shipment right away. Contact us via the e-mail on your order confirmation or telephone to get started.
Any return being sent back to us must have a valid Return Authorization number issued by us.
